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Basepoint - Beaufort Park

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Available Workspaces

Day Pass

Day Pass

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Meeting Room

Meeting Room

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Private Office

Private Office

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1 to 15 desks
Private Day Office

Private Day Office

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Dedicated Desk

Dedicated Desk

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Business hours

Monday

from 9:00 am to 6:00 pm

Tuesday

from 9:00 am to 6:00 pm

Wednesday

from 9:00 am to 6:00 pm

Thursday

from 9:00 am to 6:00 pm

Friday

from 9:00 am to 6:00 pm

Saturday

Closed

Sunday

Closed

Riverside Court, Chepstow, WALES NP16 5UH

Reviews

4.1
View all 11 reviews on Google
1

⭐ 1 Star – Extremely disappointing experience I am extremely disappointed with my experience with Regus. I signed a two-year agreement expecting a professional office service, but from the outset I have experienced repeated problems with start dates, invoices, payments and billing. I clearly stated that my intended start date was 1 September 2026. During the sales process I was also told I could have access from 26 August to move some furniture in at no additional cost. I am now being charged for that period, despite disputing that I agreed to pay an additional week’s rent. The documentation is also contradictory. One onboarding document states my start date as 1 August, my signed agreement states 26 August, while my emails clearly record my understanding that I was starting 1 September. I have also received invoices with incorrect dates, resulting in me being chased for supposedly late payments when the agreed payment date was different. I have had to repeatedly correct administrative errors that should never have occurred. I am also seeking clarification over £1,918.50, which I understand to be my two-month security deposit, but which is also described in documentation as an “Office Restoration Fee.” I am still waiting for a clear explanation of what this payment represents and whether it is refundable. I have retained the relevant emails and screenshots and have formally escalated the matter to senior customer service. To be fair, Hannah and Beth have been lovely and professional, and my criticism is not directed at them. My concerns are with the sales process, administration and billing. For a company providing professional office space, I expected a much higher standard of accuracy and accountability. Extremely disappointing start to a two-year commitment. I cannot currently recommend Regus.

5

Parking was convenient, Rooms were clean and the staff were very happy to help out. We were helped by a young lady called Hannah who provided exceptional customer service. Very pleased.

5

Have been contracted to the centre, the facilities are good and well maintained. The service has been excellent, my taxi was caught in traffic and the manager at the time, Bob kindly took me to the train station on his lunch break. Appreciate the help. What a nice gentleman.

5

Had to drop-off some important documents last week and was greeted by a very professional and wonderful lady called Abi Watts. My profession is customer focused and i would love to have Abi on my team.. A real asset to your company..!!!

4

Booked for parking to visit racecourse for concert as all parking at racecourse fully booked. Only issue was distance to the racecourse & that it was impossible to get a taxi.

Frequently Asked Questions

  • Flexibility is the cornerstone of coworking, so you always have the option to adjust your workspace to match your current needs. With month-to-month memberships, you can effortlessly upgrade, downgrade, or even switch between different coworking plans.

    While the standard practice is to change memberships only once the current one ends, Basepoint may be able to offer additional options, so it’s best to reach out to their staff directly.

  • Most coworking space amenities are open to all members, regardless of the membership plan. Meeting rooms require prior reservation, and private offices are exclusively available to those with subscription packages. However, the lounge, kitchen, and breakout spaces are open to everyone. Complimentary amenities are also available to all, while ancillary services can be purchased or negotiated individually with Basepoint.

  • To truly understand what Basepoint - Beaufort Park has to offer, we recommend scheduling a tour to get a firsthand feel of the environment and amenities. Fill out this form to let us know the date and time that works for you, and we'll be happy to show you around.

  • Basepoint - Beaufort Park operates during regular business hours, as indicated above. For access outside of these hours, please contact the operator directly to inquire about any available options.

  • While storage in coworking spaces is generally limited, and mostly reserved for members with dedicated desks or private offices, you should always check with the coworking operator about additional storage solutions. Fill out the form on the right side of the page to reach out to them and learn all about the available options.