I have had exceptional support from Samia who manages the site, she turned our experience around.
When we first signed up, our sales representative unfortunately didn't take into account our specific business requirements. Some crucial needs were completely overlooked, and the policies around these weren't made clear to us. Had we known, we would have either come to a different arrangement or looked at other solutions entirely, as these were non-negotiable requirements for us.
However Samia stepped in, reassured us, and personally took responsibility for making sure everything was sorted properly and she delivered. Not only did she resolve our issues, but she also made it clear that she's here to help whenever we need support going forward.
I can honestly say that the effort Samia put in to ensure all our requirements were met is the main reason we decided to stay with Regus. She's been warm, professional, and genuinely helpful throughout.
I also want to mention Freddie, who was brilliant during our initial office setup. He was incredibly patient and helpful with me. His support was invaluable and very much appreciated.
Overall, exceptional service from both Samia and Freddie. They've made all the difference to our experience here.