Meeting Room
Private Office
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Apr 22 2026
I am a professional taxi driver. 8 weeks ago, an LV-insured driver, who was twice the legal alcohol limit, crashed into me, causing a multi-vehicle accident. I had a passenger in my car; we are lucky to be alive. Despite being 100% innocent, I chose to deal directly with @LV_Insurance (Part of the @Allianz Group) to be reasonable and keep costs down. My reward for this honesty? Professional bullying. 1️⃣ Market Value Failure: They are offering nearly 50% BELOW the actual market price for my vehicle. I have provided multiple listings of identical cars, which they have simply ignored. 2️⃣ Livelihood at Risk: As a taxi driver, I must comply with municipal regulations (6-year rule). Their low offer makes it impossible for me to purchase a compliant vehicle and return to work. 3️⃣ Pressure Tactics: They have ignored my emails for days and have removed my hire vehicle today, knowingly leaving a professional driver and his family with ZERO income to force me into an unfair settlement. Is this the "corporate responsibility" @Allianz prides itself on? Does being "Part of Allianz" mean adopting tactics to bully innocent victims into poverty? I’ve been reasonable and saved you thousands in hire costs, yet you repay me by taking away my means of earning a living. #Insurance #Allianz #LVInsurance #ConsumerRights #Justice #TaxiDriver #DrunkDrivingVictim #FinancialOmbudsman @FinancialOmbudsman @BBCWatchdog @DailyMailUK
Jan 05 2026
I share the above reviews! I have been deeply unimpressed with LV and after submitting a formal complaint in August almost 5 months later I am still awaiting a response. I have had to involve the Ombudsman. Poor communication and unwilling to accept their mistakes.
Nov 12 2025
The worst company I’ve ever dealt with. They don’t keep their promises. I submitted a claim and was signed off work by my GP for three weeks. It’s been four months now, and I’m still waiting for the payment. They keep saying I didn’t have any injury, which is completely untrue. I even bought their most expensive policy for £80, which was supposed to pay from the very first day of my sick leave — yet after four months, they still refuse to pay. Recently I received an email from them saying they won’t make any payment because I “didn’t have a hand injury.” This is ridiculous, as my GP clearly signed me off work and advised me not to work for three weeks. I provided all the required documents, medical notes, and evidence, but they still refused to accept them. Fraud, and again, fraud. Terrible customer service and complete neglect of clients. I absolutely do not recommend this company.
Nov 04 2025
Issue with very difficult online card payment. Dealt with patiently by staff.
Aug 10 2025
I am deeply disappointed with LV Insurance. Despite having a comprehensive income protection policy and paying £100 a month, my claim was unjustly denied when I needed support the most. They declined my claim based on an ADHD assessment that resulted in no diagnosis, ignoring medical evidence from NHS doctors. This decision has left my family without income protection during my daughter's battle with leukaemia. LV's actions have caused immense financial and emotional stress. Their behaviour is utterly unacceptable, and I would caution others against trusting LV Insurance for critical coverage.
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