Complimentary coffee & tea
High-speed internet
High-speed wifi
Breakout spaces
Cleaning services
Victoria House
LV= Victoria House, Poole, ENGLAND BH12 1AZ
Arena
Available Workspaces
Meeting Room
Contact for pricing
Private Office
Contact for pricing
Business hours
Monday
24/7
Tuesday
24/7
Wednesday
24/7
Thursday
24/7
Friday
24/7
Saturday
24/7
Sunday
24/7
LV= Victoria House, Poole, ENGLAND BH12 1AZ
Reviews
View all 96 reviews on Google
Dejmon 007
Nov 12 2025
The worst company I’ve ever dealt with. They don’t keep their promises. I submitted a claim and was signed off work by my GP for three weeks. It’s been four months now, and I’m still waiting for the payment. They keep saying I didn’t have any injury, which is completely untrue. I even bought their most expensive policy for £80, which was supposed to pay from the very first day of my sick leave — yet after four months, they still refuse to pay. Recently I received an email from them saying they won’t make any payment because I “didn’t have a hand injury.” This is ridiculous, as my GP clearly signed me off work and advised me not to work for three weeks. I provided all the required documents, medical notes, and evidence, but they still refused to accept them. Fraud, and again, fraud. Terrible customer service and complete neglect of clients. I absolutely do not recommend this company.
John
Nov 04 2025
Issue with very difficult online card payment. Dealt with patiently by staff.
Dhil Hussain
Aug 10 2025
I am deeply disappointed with LV Insurance. Despite having a comprehensive income protection policy and paying £100 a month, my claim was unjustly denied when I needed support the most. They declined my claim based on an ADHD assessment that resulted in no diagnosis, ignoring medical evidence from NHS doctors. This decision has left my family without income protection during my daughter's battle with leukaemia. LV's actions have caused immense financial and emotional stress. Their behaviour is utterly unacceptable, and I would caution others against trusting LV Insurance for critical coverage.
Johnathan Ward
Jun 02 2025
Despite making no claims, having a full 'no claims discount' and hearing welcome rumours that motor insurance premiums were about to become more reasonable this year, (2025), the recent renewal invitation from LV states that my new premium will be £513-23 which is an increase of almost 40% on last year's premium of £362-24. Searching around on comparison sites, I discovered that many reputable companies are offering the same cover for just over £300! One of these was Saga, which I have accepted. I joined the CSMA in 1976 when many of its members' insurance, including my own car and home cover, was arranged by an established and very well respected broker called Frizzell. Subsequently the CSMA was re-branded as 'Boundless' and LV took over from Frizzell. Premiums remained reasonable until Allianz took over, since when they have risen remorselessly each year. This year's increase has broken the camel's back and exhausted his loyalty over the past 50 years! No explanation was given for this outrageous premium hike when I telephoned, but I was offered a desultory 5% reduction as a 'goodwill gesture'. I leave you to guess where I told them to stick it! BE SURE TO SHOP AROUND AND NOT TO ACCEPT AUTOMATIC RENEWALS.
Jonathan Davis
Apr 10 2025
I’ve been left very disappointed by my experience with LV travel insurance. I previously held a policy with them but missed the renewal by just over a week. During the time I've been insured with them, I had a routine scan which showed a slightly dilated aorta — no diagnosis, no symptoms, no treatment, and simply a follow-up planned in six months. When I contacted LV to renew, I was told that because my previous policy had lapsed (I was less than 24hrs after their deemed period of lapse)—even by such a short time—I was no longer eligible for cover due to this "undiagnosed condition." Had the policy remained active, I would have been allowed to continue. There was no willingness to consider context or allow any flexibility. This rigid and unsympathetic stance leaves loyal, transparent customers like me unable to access cover at a time when I need it. I've been insured with LV for about three years. I value honesty and good insurance, but feel I’ve been penalised for disclosing a completely asymptomatic and incidental medical finding. Very disappointing service, with no room for reasonable discussion.
Frequently Asked Questions
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Please reach out to Arena for more detailed information on membership options and pricing.
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Yes, you can certainly take a tour of the space before signing up for a membership. In fact, it’s encouraged, to help you get a feel for what your workday will look like. Schedule a tour here by filling out the form along with the date and time when you would like to visit the space and we’ll see you there.
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Storage in coworking spaces can be limited, with most of it reserved for members with dedicated desks and private offices. However, you can reach out to the coworking operator using the form on the right side of the page to see what options are currently available.
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Victoria House has a 24/7 availability that comes with a monthly membership. Hourly and day passes usually only allow for access during regular business hours.
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Most, if not all, amenities are available to you as a member, regardless of the type of membership. Some shared spaces, like the meeting rooms, need to be booked in advance and private offices are only available for those with a subscription. However, all the other areas, like the lounge, kitchen and breakout spaces, are usable by every member. All complimentary services are available and anything ancillary can be purchased or negotiated with Arena.
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