BizSpace - Manchester Empress Old Trafford

We recently relocated our new headquarters to BizSpace Empress Business Centre, and the experience has been excellent from start to finish. Claudette and Lorraine have been incredibly welcoming, friendly and helpful throughout the entire move. Nothing has been too much trouble, and they’ve gone above and beyond to make the transition into our new office as smooth as possible. It’s the little things that make all the difference, and they’ve made us feel genuinely valued from day one. The building itself is has a great atmosphere and is exactly the sort of environment we were looking for as the new home of our business. We look forward to being based here for many years to come and wouldn’t hesitate to recommend BizSpace to any business looking for professional office space in Manchester.

I am a client at this BizzSpace location, and I had a very disappointing experience with the building manager, Claudette. I needed assistance regarding the parking facilities and had a simple question. Unfortunately, the building administrator was not at work, so I approached Claudette for help. Instead of receiving professional customer service, I was spoken to in a rude, aggressive, and disrespectful manner. Her attitude was completely unacceptable and made me feel unwelcome and uncomfortable. I was genuinely shocked that someone in a management position could treat a client this way. I only asked for assistance, but I was met with hostility rather than support. Customer service should always be respectful, especially from someone representing the building. I sincerely hope BizzSpace investigates this matter, as I believe this behaviour does not reflect the standards clients should expect. My experience was extremely disappointing, and I believe this incident should be reported and addressed to ensure other clients are treated with the professionalism and respect they deserve!

Very disappointing experience. The reception service is extremely poor. Reception is supposed to be open until 5:00 PM, but the receptionist every day leaves around 4:30 PM and locks the main entrance, even though the advertised opening hours haven't finished. To make matters worse, all of the toilets are also locked by them, leaving tenants and visitors without access to basic facilities during business hours. Unfortunately, both receptionists have been rude, unfriendly, and unhelpful. They speak to people in an unpleasant manner. I genuinely don't understand how customer service can be this poor in a building where so many businesses rent office space. If you're considering renting an office here, I'd think twice. The reception staff create a very negative first impression for the entire building. Management should seriously address these issues.

I am a client at this BizzSpace location, and I had a very disappointing experience with the building manager, “Claudette”. I needed assistance regarding the parking facilities and had a simple question. Unfortunately, the building administrator was not at work, so I approached Claudette for help. Instead of receiving professional customer service, I was spoken to in a rude, aggressive, and disrespectful manner. Her attitude was completely unacceptable and made me feel unwelcome and uncomfortable. I was genuinely shocked that someone in a management position could treat a client this way. I only asked for assistance, but I was met with hostility rather than support. Customer service should always be respectful, especially from someone representing the building. I sincerely hope BizzSpace investigates this matter, as I believe this behaviour does not reflect the standards clients should expect. My experience was extremely disappointing, and I believe this incident should be reported and addressed to ensure other clients are treated with the professionalism and respect they deserve

Been Here approaching 10 years now, always been happy with the service and staff 👍