Crowne Plaza by IHG - Portsmouth Road

Wouldn’t stay here again and I will also be issuing a formal complaint. In order of my experience thus far; 1) signage to the car park in the dark is poor 2) parking spaces are incredibly tight, or completely unlit at the side of a warehouse. As a lone female, I felt very uncomfortable walking down to the hotel entrance in the dark. Heading up to the top of the car park ramp, the ramp was strewn with smashed up bricks/rubble, which made me feel it was unsafe to leave my car there or walk alone up there. 3) staff are friendly however, despite everything in the news at the moment, the receptionist read aloud my room number at normal talking volume for the three gentlemen behind me to hear clearly. 4) I get to my assigned room, only to find somebody else already in it. 5) my second room number also gets read aloud. The three men are still there and one made a joke about needing two keys in case he didn’t go back alone. A harmless joke between friends I’m sure, but not what I particularly wanted to hear in the situation. 6) the room as well presented, however the window has a frosted sticker over the entirety of it, so a view is non-existent. The air-conditioning seems to be flagging an error symbol. The kettle is broken so doesn’t automatically switch off once boiled. I should perhaps have saved my review until my night here is complete.

What a find. Parking. Breakfast. Prosecco in room. Free bottled water in room. Fridge. We are in the restaurant Daffodils. It was amazing. Had the Jalfrezi chicken curry. Rice was so fluffy. Curry had a kick but beautifully cooked. Throughout our stay service was 5*. Will definitely return.

I stay here quite regularly and staff are very polite and helpful, the only downside is the morning coffee the machine needs a good clean and upgrade. Steven has been particularly helpful on a number of occasions thank you

Editing this review from 4 to 1 star. Left a shirt in one of the wardrobes after a stay in July. I phoned three times and three seemingly different people bungled the phone so badly I was cut off three times. I emailed in but received no reply after three chasers. If you're visiting room 335 you may find my shirt, if it's still hanging up. You may as well help yourself as I've said my goodbyes and won't be back again. Stunningly bad service. Old review- Nice and contemporary room but the hotel is a bit of a faff to get to if you're in Surbiton by train. Staff very sharply dressed and professional. That's not the main issue though; the bathroom has a frosted glass door on it. Anyone who specified a door that is not one hundred percent opaque has completely lost their mind.

Very disappointing experience – accommodation was not what we booked We booked a 3-bedroom apartment back in February for 2 nights for 4 people, including a 6-year-old child. We specifically chose an apartment because we wanted the space and facilities to make our own meals and have a relaxed environment after busy days out. Unfortunately, on arrival we discovered that we had been given a 2-bedroom apartment instead of the 3-bedroom apartment we had booked and paid for, with no prior warning or explanation. There were also a number of other concerns. The car park was extremely untidy, with various items left around, and smelled strongly of weed. The route to the apartment was down an alleyway that felt very uncomfortable at night, and the building's doors were left unlocked. We had also been told we would have a ground-floor apartment, but were instead given a third-floor apartment with no lift. Inside, there were only two bedrooms, the fridge was dirty, the toilet was stained and there were dirt marks on the cupboards. The apartment was extremely hot and stuffy, and when we opened the windows the smell of weed was overwhelming. We contacted the property and eventually went to the Crowne Plaza ourselves to try to resolve the issue. We were offered another 2-bedroom apartment in the same building, which obviously didn't solve the problem. We were also offered a hotel room, but initially weren't even guaranteed accommodation for both nights. Ultimately, we had to find alternative accommodation ourselves late at night, with a tired 6-year-old who should have been in bed hours earlier. We finally got settled at approximately 11:20pm, with the child not getting to bed until around 10:40pm. We had also already spent £29.45 on food for our planned stay, which required refrigeration and was effectively wasted because we no longer had the apartment facilities. We then had to pay an additional £357 upfront for alternative accommodation, money that had been saved for food, activities and souvenirs for our family holiday. What made the situation particularly upsetting was that we had booked months in advance and were never informed that we weren't going to receive the accommodation we had actually booked. The staff at the alternative hotel we eventually found were fantastic and had a family room ready for us within minutes, which highlighted just how much easier the situation could have been handled. We are extremely disappointed. Problems can happen, but the lack of communication, the fact that we were given different accommodation without being told, and ultimately having to arrange and pay for our own solution late at night caused an enormous amount of unnecessary stress and completely disrupted what had otherwise been a fantastic family day. We would strongly recommend checking your accommodation carefully on arrival and confirming that it matches what you actually booked.