I am writing to formally address several unresolved issues
I have been a customer of Workspace for approximately four years, intending to establish a long-term presence. Unfortunately, several issues emerged in my third year of tenancy.
In 2022, I received a noise complaint from Tower Hamlets Council, which identified my company as the source. However, Workspace did not conduct its own investigation before issuing a final warning, which I received from the asset manager, Lauren Garre. I provided CCTV evidence showing that no noise originated from my studio on the date in question, leading to the retraction of the notice by Tower Hamlets Council. Despite this, I faced significant delays and poor communication from Workspace before the warning was lifted.
Recently, this issue has resurfaced. On February 2, 2025, I was informed of another noise complaint through a letter from Tower Hamlets dated March 28, 2025. When I inquired with Tower Hamlets, they confirmed that the source of the noise was unidentified. However, Workspace’s Centre Manager, Liam McGovern, indicated that I was responsible without conducting an independent investigation.
Moreover, there are outstanding issues, including an unresolved complaint regarding unequal treatment concerning loading bay usage, which have not been addressed. I feel that my standing as a tenant has been compromised due to Workspace’s lack of direct communication and investigation regarding these matters.
I have filed a formal discrimination case with the magistrates and possess comprehensive records of these incidents. Despite my numerous attempts to resolve these issues amicably, my concerns have been routinely dismissed.
As a small business owner, compounded by personal circumstances—such as recent family bereavements and added responsibilities—this situation has caused significant stress and financial burden. Therefore, I am formally terminating my lease effective immediately, and I will vacate the premises by April 14, 2025. I request a refund of my prepaid rent for four months by April 21, 2025. Should this request not be fulfilled, I will pursue daily interest charges through a compensation order.
I have retained all relevant information and evidence from Tower Hamlets, which was sent directly to my email, as well as documentation of my dealings with Workspace over the past four years.
This email will also serve as a formal complaint against Workspace and Lock Studios to Trustpilot.
Please treat this matter with the seriousness it deserves, and I expect an immediate and satisfactory resolution.
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