My company signed a six-month contract at a somewhat reasonable rate. As the end of the term approached, we wanted to extend for a longer period, something that normally comes with a lower monthly rate. We explicitly opted online not to auto-renew and made multiple requests to speak with someone about extending on better terms.
For more than a month, the team was unresponsive, evasive, and utterly unhelpful. Then, without our consent, our contract automatically rolled into a month-to-month agreement with a 30%+ price increase. Over a month later, we still can’t get anyone to discuss a fair long-term renewal, yet we’re being grossly overcharged. Particularly unhelpful and deceitful were Jack Taylor (City Manager) and Ken (Front Desk).
As a test, I submitted a fresh enquiry through the website for a new rental. Within 48 hours, I was bombarded with over 15 sales calls, and offered a four-month contract at 25% less than our original six-month rate. That’s right: new customers get far better deals while existing customers are exploited.
Meanwhile, the facilities have gone downhill fast. Examples: a faulty, deafening fire alarm system that goes off repeatedly and wrecks calls and meetings; one of the two lifts broken for over three months; filthy bathrooms. The list is long and shameful.
This place is a textbook case for a class action lawsuit. Any ambitious lawyer could make a name for themselves here.
