Regus - London Bridge - More

⭐️ 1/5 — Extremely disappointing experience at Regus London Bridge My experience at Regus London Bridge has been incredibly frustrating and, quite honestly, unacceptable. A particular member of staff, Lawrence, has repeatedly come across as extremely unhelpful, dismissive and completely uninterested in assisting people in my office. It genuinely feels as though getting any meaningful help from him is an inconvenience, and this attitude has made an already difficult working environment significantly worse. The most frustrating example was the air conditioning in our office being broken for around 5–6 weeks. The office became so freezing cold that working comfortably was almost impossible. Despite repeatedly needing assistance, I felt that Lawrence showed very little urgency or genuine concern about the situation. On the occasions where he appeared to take action, the problem was not properly resolved — and at one point, the air conditioning unit actually started leaking. What makes this particularly upsetting is the feeling that we were simply being ignored. When you are paying to work in a professional environment, you expect basic standards of service, communication and respect. Instead, I felt like my concerns were being brushed aside, and it became exhausting having to repeatedly deal with issues that should have been handled properly in the first place. I also want to be honest about something more serious: the way I have personally been treated has at times made me feel that there may be an element of indirect racial bias involved. I cannot claim to know Lawrence’s intentions, but the repeated dismissiveness and lack of willingness to help left me feeling extremely uncomfortable and disturbed. Nobody should have to feel that way in their own workplace. I am genuinely extremely disappointed with this experience. What should be a professional, comfortable and productive working environment has instead become a source of constant frustration. I strongly believe management needs to look seriously into the standard of customer service being provided and, in particular, how concerns from tenants are being handled. This experience has left me feeling ignored, frustrated and completely let down by a company that should be providing a professional working environment.

Fantastic space. My first time today. Easy to find right by Tower Bridge. Super friendly lady at the desk, lots of lounge space. Pretty much perfect.

Fab location. Helpful, friendly staff. Clean. Modern. Great catering. Surely that's 5 stars in anyone's book?

The premises are consistently maintained to a high standard, providing a conducive work environment. The only minor area for improvement would be the optimization of the air conditioning system.

Constant turnover of staff. Third senior helpdesk manager in a year. We reported a noise issue many months ago. Still nothing done. Local helpdesk staff are actually nice people, very friendly and accommodating but any escalations are stonewalled by their own supervisors and they seem powerless to help us. Regus does not want to spend a penny to rectify issues and to ensure a proper experience for their clients. This is not a proper corporate environment. Offices are NOT even moderately soundproof - forget client confidentiality or commercial secrets. And if a call centre operation or just a bunch of loud kids in their 20s move in next door after you signed the lease, you are out of luck. They also don't seem to vet their clients - we ended up with call centre neighbours constantly using swear words, chanting, singing etc - both their male and female staff members. Nine months after reporting the issue to the helpdesk team nothing has been done. This is the worst office space I have worked in during my 20+ years of experience. I have given it two stars and not one star because the local helpdesk staff are nice and do try to help. The one star is for their useless head office.