We visited as a party of 3 on the 5th September for a one night stay. We booked online after speaking to customer service over the phone and deciding a suite would be best fit for us and there wasn't much price difference.
We payed £466 for the one night stay, which was pretty expensive for us, but we really wanted to see the punk, london style in person as tiktoks we had seen boasted the 4 star hotel.
The underground car park was incredible and a cheap £30 for 24 hours, we knew our vehicle would be safe whilst we spent the day out in London.
The building is not a 4 star hotel in our opinion, it appears very basic and charity shop hunter-like. There is a musky, damp smell in the reception area and during our visit there was an issue with the drains.
The stairwell was unbearable to walk down due to the smell, and our bed was right next to the bathroom door, where we were also experiencing the bad drain smells. We ran the shower and flushed the toilet a few times to try to get rid of it, but had to turn to perfume and deodorant to try and mask it, shutting the bathroom door to get some sleep.
We didnt see any negative comments for this hotel and we were really expecting to have a kind of Friends visit London experience, but sadly we did not.
The staff were all super friendly and helpful, but when informed of the smell, they didn't want to discuss it, just took the room number and wished a great day. For a one night stay, I'd have been looking at ways to make the guest fell better. I myself work with holiday lets and whenever issues arise, I look for ways to ensure the guests feel I helped and did something for them.
I have complained directly and we hope for some for of refund. At most I would say the hotel was worth around £200-£250 per night, with not much change for the suite. The hall to the suite was small and overall room size was around average standard room size.
No windows to open which was a shock for me as I like to have one open. Styling was pretty basic and nothing to be super excited by. The towels were crisp as if air dryed which was a big no from us, especially with the 4 star rating.
We didn't mind the distance away from central London, however it is 40 minutes out for anyone wanting to stay locally.
It was in a great area with lots of shops around, bikes to rent, bus stops and the angel underground station just a 10 minute walk away.
Breakfast again was underwhelming, the English breakfast items were all flavourless with the beans tasting like water. There also wasn't enough to go round everyone, and it was busy. The pot of beans served roughly 4 people and was the last item to grab, so lots of people were filling their plates and then having to wait 10 minutes for the beans to be replaced. The coffee machine was spitting the drink out at people and was going everywhere. I have got a video of this.
It was a below average Breakfast and not worth £55, which we could have spent at a restaurant.
I would really recommend looking into the price per room, the rating of the hotel and the smells. The hotel seemed rushed to finish and there are many errors I would look into fixing, food quality being the top one.
All staff were great, so no complaints with the team.
