We just returned from a 4-night stay at the NHow London from January 3rd to 7th.
Our room, 810, was magnificent, beautifully decorated. This hotel is very stylish, on par with Amsterdam or Frankfurt. I might return despite what follows.
However, the reception was a disaster. I'm willing to believe we arrived after the New Year's Eve "hangovers," but it was a complete mess: a forced greeting, a smile nowhere to be seen. I had the audacity to ask if we could order a coffee upon arrival shortly before 11:00 AM, and I was rudely dismissed. I must say that the front desk staff is truly unfriendly, bordering on unpleasant, and this was a recurring theme throughout our stay, particularly in the staff's tendency to not even acknowledge our presence at the beginning, middle, or end of the day. It also seems that because we've stayed at many NHow hotels, we've earned a sort of loyalty program status. NHow Brussels introduced us to this with excellent flair and professionalism. Well, in London, it's a complete failure. I think the loyalty program concept hasn't reached the customer service team there. I don't have any advice to give you, do I? But maybe you should take five minutes to learn about NHow Brussels' customer service methods; it won't hurt you, and certainly not your guests. A friendly hello to the floor management team who treated us with warmth, helpfulness, and kindness. You deserve the two service stars.
