Spaces - Canary Wharf Cabot Square

I don't know how it's possible, but they managed to screw up absolutely every single step. I arranged to view two offices, turned up, and nobody had any idea I was coming. I spent half an hour at reception while they tried to figure out how to let me in. When I finally got there, the guy at reception said, “I'm very busy, what do you want to see?” Very welcoming. The person who was sending me the order form managed to spell my company name correctly only on the second attempt, even though I had written it clearly in the email! After my first visit, I found out that they kick everyone with a hot-desk membership out at 5:30pm. Apparently, you have to leave the premises at 5:30. I wrote to them saying that these terms absolutely don't work for me, asking for my money back, and pointing out that the whole thing was ridiculous. They replied that this had supposedly been discussed with me. Nobody ever told me that I had to leave at 5:30pm. If I had known, I would never have signed up in the first place. They also calculated the number of monthly visits incorrectly on a pro-rata basis. More precisely, their system automatically calculates it incorrectly. It was absolutely impossible to find any way of contacting an actual support team. The only thing available is an AI chatbot that keeps asking the same questions in circles. Eventually, a guy at reception showed me where to find a contact form, which is buried ridiculously deep in sections that have absolutely nothing to do with my problem, presumably so nobody can ever find it. If you call them, you just get an automated message telling you to look for help in the app, where it is impossible to find any help. Absolutely terrible experience from start to finish.

Like a maze, no signs, just rows and rows of closed in rooms.

My first visit to this branch went very poorly. I have an unlimited access to co-working spaces and I expected that I can just show up and get inside. At the reception on the ground floor, I was told to call to a number as my information isn’t registered to this particular office. Which is of course that’s understandable given that it is my first visit. I called the number but no one responds, its automatic voice message said “ Sorry, the person you tried to call isn’t available and have no voicemail” and hang up. I tried to call three times. It was on Monday at 3pm - should be the time when everyone should be working? I asked for the receptionist to help, and the receptionist tried to call too but of course no chance. I eventually couldn’t get inside, as the security said the only thing I can do it to email to the receptionist of Spaces and wait. I was already late for my business call for 30 minutes. Eventually I ended up going to a cafe but had to reschedule it to another day. This is very irresponsible of the receptionist given that they asked us to call to let them know but NO ONE answers on a regular working time. In other branches, nothing like this happened and I really thought it will work the same way as the other places, but without any explanations and getting told such specific rules and preparations were needed on the day isn’t convenient for some workers who need to get a quick access for calls between in-person appointments during working hours, just like me. Update: I have been using the office and I mostly have no issues since i registered myself now. But the logging in procedures can vary depends on who’s in charge of - and also I got told that I am no longer entitled to bring guests with me here, despite all of the other Space offices I’ve visited have no problem s. While this branch is maybe the only one which is trying to “comply” rules - I find it very confusing that different branches have different rules.

Burleyao Broadway ruled

I had a disappointing experience with Spaces in Canary Wharf. The tour itself didn’t inspire confidence - there was confusion in the lobby, they didn’t seem to expect me, and the packages weren’t clearly explained. I ended up signing up without fully understanding the options, which shouldn’t happen. Access to the building is also inconvenient. You have to call to be let in, and sometimes no one answers. After 6pm, it was not possible to reach anyone by phone over something I had left in the building. The workspace itself seems to prioritise style over function. There aren’t enough desks with monitors, and the few available were always reserved. Hygiene is another concern. Some toilet cubicles don’t have functioning lights, and overall cleanliness appears inconsistent. Finally, the café is lacking despite offering many items - I couldn’t find a single suitable option for a main meal. They didn’t have at least 1 option that does not contain cows milk. Overall, it didn’t meet my expectations and felt poorly organised.