First time using a WeWork and it was an incredibly expensive mistake. We were away from our HQ and had a major pitch meeting scheduled, so booked a conference room for 3 hours at the Holborn site. It was approx. £500(!). We selected one with video conferencing and researched how this worked in advance on their website to make sure we had compatible equipment etc. and came 30 mins before our meeting start, fully prepared.
When we arrived at our room (sent up by ourselves, nobody showed us to it), there were no instructions available, so we had to look these up online and followed them to connect. The conference bar connected for sound only, the camera simply didn't work at all.
We called for someone to come and help us 20 mins before the meeting start. They didn't come until half an hour later, 10 mins into our meeting, by which point we had been forced to abandon the video conference and huddle around a laptop like absolute amateurs - we may as well have been in a starbucks. The microphone in the WeWork room also then failed, so in front of a panel of 7 client board members we had to mess about finding an alternative for audio, eventually having to use a combination of a mobile phone and a laptop. It was INCREDIBLY embarrassing and made us look completely unprofessional.
We raised the concern on our way out with someone called Sara - she didn't really seem to care and said her manager Max would contact us. They haven't.
This was a pitch for £6m of business and because we relied on WeWork we are genuinely terrified that we have fluffed it because of how awkward this was.
£500 for this level of service is absolutely insane. They should spend more money on hardware that actually works and people to properly set you up in a room instead of baristas and table tennis tables. A complete joke of a business, never again.
