Regus - College Road

Avoid Regus - a genuinely troubling experience. We rented an office from mid-January 2026 on a monthly rolling basis and left at the end of June 2026. During that time, it turned out that the office did not have working air conditioning. We repeatedly asked for this to be fixed or for us to be moved to another office with working AC - other offices in the same centre did have working AC - but we were told that the full HVAC system needed to be replaced and that there was no clear date for when this would happen. As a result, we ended up working in an extremely hot office during the heatwaves, despite raising the issue several times. To make matters worse, after we left, we received an invoice for restoration fees. At the start of the agreement, the documents we were given showed restoration charges of £24/m², although these charges were never verbally explained to us before entering into the agreement. After we left, we were charged £35/m², which is nearly 50% more. During our time there, we were never informed of any change to the restoration charges or to the House Rules provided at the start of the agreement. When I disputed the invoice, Danielle, the community manager, referred me to the House Rules, which state the £35/m² charge and confirm that the rules "may change from time to time" - but the very same sentence continues "on reasonable notice." That is the key point we repeatedly asked her to address: when and how were we given reasonable notice that the restoration charge had increased from £24/m² to £35/m²? Despite asking this several times, we never received an answer. Instead, Danielle relied on the part of the sentence that allowed the rules to change while completely ignoring the condition requiring reasonable notice of those changes. How can you amend an agreement between two parties without informing the other party at all of those changes, which you are required to do, and then claim money based on changes you made unilaterally, without both parties ever being made aware of them? Since then, I have repeatedly asked them for clear answers regarding the disputed invoice and the basis for the increased charge, but I have not received a proper response. After leaving the office, we also started a new virtual office agreement so that we could temporarily keep our registered address there while arranging a new permanent address. Regus then cancelled that agreement because we had not paid the disputed invoice, despite the dispute itself not having been properly addressed and the points we raised remaining unanswered. The virtual office agreement was separate from the disputed charge, yet it was cancelled without any proper prior explanation. We also requested the return of our deposit on 7 July and received confirmation that the request had been received and would be processed within 30 days. As of 23 September 2026, 78 days later, the deposit had still not been returned. We sent several emails asking for an explanation and an update, but again received no meaningful response. There were several other issues throughout our time there, which I've decided not to include here to keep this review from getting even longer. Based on our experience, avoid Regus at all costs. They claim the House Rules form part of the agreement, and those same House Rules require reasonable notice of any changes — yet they broke that agreement themselves by changing charges without telling us, then had the nerve to enforce those same changes against us. This isn't a case of a minor oversight; it's a company that picks and chooses which parts of its own contract it wants to honour, and ignores the rest whenever it's inconvenient. If you value being dealt with honestly, look elsewhere.

We are renting an office with Regus @ Harrow on the Hill. Its a nightmare. Misrepresentation and deceiving terms are unbelievable. Nothing is straight forward. I intend to take this matter to courts. Staffs are trained how to talk around and deceive the customers. Please refer to our complaint below: Thank you for your detailed email. -------------------------------------------------------------------------- I have reviewed the “House Rules” document available to download from the portal, but not attached to the contract. I have extracted the relevant sections, which are set out below. The highlighted parts are the ones we still dispute and require clarification on. “House Rules” are usually used to put forward basic house rules; they should not be used to sell additional services. If so, they should have been in bold so the customer would pay attention. Our understanding of the wording is that these services would be enrolled from the commencement of the agreement, and that we could opt out from the start of the next billing period. On that basis, the next billing period would be 1 August 2026, which means we were unknowingly paying for these unwanted services for the entire first month, namely July 2026. You may have explained these matters when we collected the keys and met with you at the office. However, if there are any additional fees, these should have been made clear on the contract itself, rather than in an additional document attached to the original contract. In any event, the wording appears to suggest that an opt-out is only available from the next billing period, which we consider to be unfair. I also tried to claim a credit, but the Aurora function does not allow this, on the basis that there was no disruption to service. However, our issue is that we did not use the services, nor were we aware such exists other than the small print in your “House Rules”, and for that reason we do not consider this to be a valid basis for refusing credit. We intend to submit a formal application for credit on the above grounds. Please could you let me know the process for doing so? 53. Unlimited Coffee & Tea/Kitchen Amenity service: allows your occupants and your visitors access to unlimited self-service coffee and hot beverages. The fee is £35.00 per occupant per month and is billed in arrears. By default, you will be enrolled into this service when your agreement commences. You can opt out of this service from the start of your next billing period through your online account. Please note that either all or none of your occupants must be enrolled. 54. Priority Internet: Gives faster connection speeds to the internet on all your devices, with a dedicated private network, an added layer of security for all occupants, and prioritized bandwidth allocation (useful during busy periods). The fee is £11.00 per occupant per month and is billed in arrears. By default, you will be enrolled into this service when your agreement commences. You can opt out of this service from the start of your next billing period through your online account. Please note that either all or none of your occupants must be enrolled.

They are the best. Lovely team, great facilities and very convenient location.

We rented an office in recent times at Regus Harrow and had a very poor experience. We strongly advise seeking alternative local offices at a more reasonable cost, such as through Nagle James or Chamberlain Commercial. The following featured during our time at Regus: an expensive rent; rental increases and many hidden costs; the heating and air conditioning broken for over a year with little communication or alternative arrangements - hence the office very cold or hot; mice in the office; very thin walls hence sound travelling between offices readily, very much limiting any privacy and causing confidentiality concerns; the lift broken for several months, again with very little communication or alternatives offered; Regus reception staff turnover being very high and inconsistent; no use of kitchen by default and the cost to use per staff member absurd. Additionally, the location sounds promising but the main entrance is strangely tucked away inside the station entrance, which some of our visitors found hard to locate. Please ignore any defensiveness or denials in response to this review. The above represents our experience as it was, and all communicated to reception or 'ticketed'. Should any of these issues have not been then passed on to Regus head offices, this again indicates their communication issues.

I’ve been renting an office space at Regus Harrow for the past 8 months, and I couldn’t be happier with the experience. The facilities are top-notch—there’s a fully equipped kitchen, a welcoming waiting area, and a professional reception team that always makes visitors feel at ease. The location is fantastic, just minutes from Harrow-on-the-Hill station, and the overall atmosphere is really motivating. Highly recommend Regus Harrow for anyone looking for a flexible, professional workspace!