Initial impressions from the app were good. It was easy to book an office space for the day to test out the service. Sadly the human element let it down. You're told a receptionist will show you to your office. When I arrived, nobody was on reception. I waited 10 mins. There was a door marked "Manager". Knocked – nothing. Waited again. Knocked again. Repeated this a few times. After some time I resolved to open the managers door myself to see if anyone was on the other side. To my surprise there was indeed a woman sat at a computer, who, it turned out, had been ignoring me. Her first words: "Excuse me, I'm doing something". This, it turned out, was Paula the manager. I asked where the receptionist was. The receptionist was apparently on their break. I won't detail the rest but suffice to say, Paula treated me as an irritant. She was not happy – at all – that I was there to use her facility. She mentioned that I was late, inferring that I only had myself to blame (in contrast to the Basepoints claims of modern workplace flexibility). I was finally shown to my office. We will obviously not be using this service again. It is a shame, as the app and the office space were viable. Reception is part of the package however. If they can't get that right for me – how can I trust my clients will be treated professionally and with respect? I suggest, at minimum, signage be placed on reception to communicate a break and give an alternative contact. Alternatively, a button can be installed that delivers a tiny electric shock to Paula's office chair when pressed.
