The Quad - ONE Lexicon

I previously had a membership last year and recently returned to Quad ahead of the winter months. While it’s somewhat busier now, the overall co-working offering seems to have gone downhill. During my initial membership, the inclusion of soft drinks, confectionery, crisps and biscuits were part of the package, however are no longer available - it’s now just tea and coffee. The facilities felt noticeably dirty during my recent visits with a large amount of sewer flies and dirty dishes in sink. Also, there has repeatedly been inconsiderate guests having loud video/ phone calls without headphones, which is extremely disruptive when you’re trying to work. For the high cost, I just don’t feel it’s worth it anymore, which is a shame as I used to really enjoy working here.

Extremely disappointing - would not recommend. We moved into The Quad at ONE Lexicon expecting the “premium”, professionally managed serviced office it was marketed as. Unfortunately, our experience has been very different. Our business has occupied a 24 desk at The Quad since it opened and, over the past 12 months, we have repeatedly raised concerns about poor cleaning and hygiene, a drain-fly infestation, filthy external windows, broken lighting, faulty air conditioning and numerous other issues. The attached photos provide a snapshot of what we have and continue to experience. At times, the standards have been frankly embarrassing - we've even had customers pass comment about things such as the drain fly infestation. Cleaning has been particularly concerning: cleaners not showing up, dirty crockery being put back into cupboards, toilet cleaner and degreaser being used on desks, bins left unemptied for weeks and even witnessing the same cloth being used to clean the sink after being used to clean toilet basin. Other issues have included individuals being given access to our private office, lifts being out of service for weeks, meeting-room lighting remaining broken for months, intermittent air-conditioning failures and advertised complimentary refreshments being withdrawn or brought out when a new viewing is taking place. We specifically chose - and paid a premium for - a serviced office so the premises would be professionally managed while we focused on our business. Instead, our team has spent an unreasonable amount of time repeatedly chasing basic cleaning, maintenance and management issues. We have been extremely patient but after more than a year of recurring problems and assurances, we ultimately have lost confidence in the management of the building. We do want to recognise the on-site centre assistant, who has been incredibly supportive and consistently done her best to help. Our criticism is absolutely not directed towards her. Most disappointing has been the lack of accountability from senior members of The Quad, incl. Nathan Carpenter - who as we've learnt the hard way - has left us with serious concerns about his honesty and integrity during his dealings with us. It is blatantly obvious they are only interested in securing sales/ tenants. Based on our experience, we would certainly not recommend The Quad (operated by NewFlex) and would strongly advise businesses considering the workspace to look beyond the marketing and the sales reps. Moving to The Quad has been an extremely costly and time-consuming mistake for our business.

We held our meeting at Quad Bracknell and couldn’t be happier with everything. The meeting rooms are lovely — comfortable and well‑equipped. The coffee was great, the whole place was spotlessly clean and tidy, and every member of staff we met was friendly and helpful. It’s also so convenient being located right on Bracknell High Street with really easy access and great location. A wonderful venue, we’ll definitely be back. Thank you

Been here a couple of times with a day pass - lovely space and lovely staff. Great place to work for the day or if you need a reliable, smart setting for a meeting or a just a quiet place to work.

Awful company with total disregard for their tenants. Terrible property condition and even worse cleanliness. We can't wait to leave! AVOID! We've been renting a 1,400 sqft / 22 desk private office space for some time and it's been one issue after the other, with the majority of issues still outstanding from when we moved in over a year ago. The marketing, sales brochure and website couldn't be more misleading and further from the truth. The luxury amenities they advertise such as Hot and Cold Drinks, Fresh Fruit and Snacks were all removed for months, but since complaints they occasional stock a couple items as the bare minimum. Issues such as rooms with no lighting for months, unreliable conference equipment, faulty air con system, and lifts being jammed with people in it - to just name a few of the issues we've experianced. Cleaning has been the biggest and main issue, that was not taken seriously with a turnover of dreadful cleaners and extremely poor cleaning practices including using same cloth to wipe toilets as they did to wipe door handles and desks. Window have never once been cleaned in over a year since we've been here. There is a serious on ongoing issue with a fly infestation and a awful smell of sewage which fluctuates in potency especially in reception/communal areas which is extremely embarrassing when hosting guests. - Images uploaded are either after the daily cleaners have visited in the evening or first thing in the morning, which clearly shows the standards. The only positive is the onsite staff have always been lovely and are always as helpful as possible, however everything including building management, maintenance, contracts and supplies are provided/managed by Newflex central office who are seemingly totally incompetent or careless. Despite escalating to the Sales Director who acknowledged the poor standards and improvements required, they've repeatedly blamed everyone else including old centre staff, area managers, contractors and even the property owner, the Lexicon. No accountability is taken despite repeatedly telling us they are going to make improvements. After visiting their other much nicer site in London, we were told that this is kept to a much better condition because thats where the CEO visits the most and unfortunately Bracknell Quad is not a profitable site! Perhaps why there's been a total lack of any effort to get basic issues resolved. Many of the earlier tenants here have left and have had issues even when leaving, with their deposits withheld and ignoring their communication. It was a big mistake moving here. We can't wait to move out at the earliest opportunity.