Regus - Arlington Square

Do not trust the local management at Regus Bracknell (Arlington Square), and do not trust their polished online rating. This company actively manipulates its public perception through underhanded, conditional agreements, only to breach them as soon as they think enough time has passed. My dispute began when I raised legitimate grievances regarding unnotified parking fee increases and building maintenance issues, including a flooded kitchen and broken toilet cubicles. Instead of addressing the facility failures, the then City Manager responded with professional intimidation. He explicitly threatened my employment status in writing, stating he would be "forced to take this up with the account holder for your office" simply because I continued to chase a resolution. Following this intimidation tactic, in April 2026, I published an honest, critical review of the Regus Bracknell centre on Trustpilot. To protect Regus’s online reputation, the City Manager then bypassed me to contact my manager directly. He explicitly requested that I remove my negative review in exchange for granting our tenancy two complimentary parking spaces. I acted in complete good faith and removed the review. The agreement was honoured from June through to September, and the incoming Centre Manager even assured us that this arrangement would be sustained. However, on 16th September 2026, Regus completely shattered that trust. They sent a unilateral notification revoking the agreement, attempting to pocket the permanent reputational benefit of my deleted review while entirely backing out of their side of the contract. The depth of this deception is staggering. Based entirely on their explicit promise to honour this parking agreement, our company recently renewed our corporate lease contract with Regus for another full year. The very moment they successfully locked us into a new 12-month contract, they pulled the rug and revoked the parking agreement. Worse still, they are now trying to force us into paying a horrendous £75 per month fee per vehicle. To demand an extra £75 a month per employee for basic parking on top of premium office rent is an absolute joke. This is predatory, deceptive, and completely unethical corporate behavior. They are now attempting to subject us to an automated third-party parking enforcement system that threatens us with automatic penalties. Potential clients beware: Regus Bracknell will say whatever it takes to lock you into a lease or silence your complaints, but their word means absolutely nothing. This matter is being escalated directly to Trustpilot’s executive compliance team to investigate their deceptive review-deletion tactics, as well as my Trade Union. Avoid!

1st floor gents in poor state of repair. Dirty stair well. Grotty ceiling tiles.

Arlington Square is a weird desolate place on the outskirts of the town centre. Hard to know why anyone would set up in business there.

Got a small office. Paid my deposit and first month up front. Needed a larger office so 'upgraded'. Reconciliation with my payments was a mess and monies that were not owed were then demanded by a condescending team member chasing 'debt'. I asked for clarity and for payment history to be looked at. Mistakes were found and then money was instantly demanded without being able to review myself. Money was then taken from the company debit card. Although parking was paid for, we received multiple parking fines and then have to have them voided by the front desk. I terminated the contract. I then received an email asking why, I explained and suggested that as a good will, I shouldn't have to pay from now until the end of July (2 months). This was denied. I am confident that this is the sort of service I will never use again. Now I'll await the generic reply to this review with 'please email customer service and you're sorry for my experience'. Look after your customers and they will look after you.

Update on the response received from Regus to my post as below: After 12 months of ongoing issues, multiple escalations at centre level, and a second escalation to the CEO, being asked to raise another support ticket is not what we need. This is the issue with Regus - just generic responses that mean nothing and not a care about the customer. Having spent time reading other customer feedback, there appears to be a consistent pattern of concerns — particularly around billing transparency, renewal handling, and dispute resolution. That raises a reasonable and important question: 👉 Are these issues centre-specific, or more systemic? To explore this further, I’ve created a group — “Regus UK Customer Feedback” — where customers can share their experiences openly and factually. The aim is not to criticise for the sake of it, but to: * Understand whether patterns exist * Share experiences constructively * Help others make informed decisions Transparency and consistency are critical when businesses rely on a provider — particularly when issues arise. We remain open to resolution, but greater clarity is clearly needed. —————————————————————————————- Original post: If you’re considering a serviced office here, read this first. We’ve been based at this centre since 2023. Last year, we expanded into a much larger office — increasing our monthly spend by over 200% because we believed we were investing in a reliable, professional workspace partner. That turned out to be a mistake. Over the past 12 months, we’ve dealt with: * Conflicting account balances * Invoices that don’t clearly add up * Account suspensions for charges later acknowledged as incorrect but no apology for the disruption to our access to services as a result never mind compensation * No clear, reconciled view of what is actually owed - putting the business at risk of HMRC compliance * Auto renewal with a 35% rent increase with no discussion or authorisation - completely contrary to what we were provided in writing by the centre at point of signing the agreement. *Furniture that was promised not delivered for over 12 months, broken Aircon systems, faulty electrical sockets, broken toilets and the list goes on. Did you know that the UK has had a shortage of desk pedestals for 12 months??!!! The positive - the front desk is friendly and try to help but apart from a nod and a smile can't do much. And when you try to resolve it? Instead of clarity, you get pressure. We’ve faced escalation and even threats of restricting access to our office — while the account is still under dispute and payments have been made in good faith. Let that sink in. An office containing business-critical systems and confidential information — at risk — because we asked for a clear breakdown of the bill and said that we would be happy to pay everything that was due as long as we got a clear breakdown of the bill. What’s most surprising is the lack of ownership. Despite being on-site, there has been no meaningful attempt to sit down and resolve the issue face-to-face. For a company that markets itself on professionalism and supporting businesses, this experience has been the complete opposite. We’re still trying to resolve this and praying that there is at least one person in this gigantic organisation who actually cares about the customer. But if you’re signing up, make sure you: ✔ Understand exactly how billing works ✔ Keep a very close eye on your account - once you've signed up you're on your own - it's your responsibility to figure out everything and keep on top of everything most importantly the fine print ✔ Don’t assume issues will be handled proactively Because once things go wrong, it will not be straightforward to fix. Proceed carefully and with your eyes wide open.