Birmingham Airport Ground Level, Birmingham, ENGLAND B26 3QJ

Map
Street

Reviews

3.2

View all 1289 reviews on Google

Simon Mitchell

Nov 27 2025

Aspire lounge Birmingham what a total joke!!!! I have visited this lounge about 5 months ago and I was pleasantly impressed with the changes made. I spoke to the manager and expressed my delight in seeing the viable changes been made to make this a pleasant experience for the customers. However I visited again yesterday as I was travelling with Lufthansa airlines business class and I was shocked. * The lounge looks like a storage container overcrowded with things everywhere. The Bar looks like a dumping ground. Wine boxes, beers boxes, bottles, bins and general crap everywhere. * The lounge is so dirty, plates and glasses on tables just left. The carpet had food all over it. * Staff not interested in working at all, when I worked in I was treated with “give me your boarding card” no welcome no nothing!!!! Disgusting *Food was cold, dry and inedible. Croissants were rock hard and the chiller empty, when I asked a staff for fresh food I got sent to a manager. The manager was genuinely not interested in my feedback, I explained that only 5 months ago this was looking much better what has changed. All I got from this lady who can I say could not speak properly, clearly English is not her 1st language. I think her name was Naz she looked like she was comfortable talking to me, kept saying “I’m sorry yes I’m sorry”. If you’re sorry what are you going to do to change it? She is not manager material. What sort of place are you running Aspire. How is the airport allowing such to happen. I will be writing to the airport and airline about my concerns, this place should be shut down or get in a manager who actually knows what they are doing. Aspire what your money but don’t want to deliver a service in return I would rather pay to go into No1 lounge. Trading standards need’s to hear about this place.

Nick Edwards

Nov 10 2025

Absolutely lovely staff make this lounge, thank you! Especially to the lady on the front desk who wishes everyone well with a smile. Perfect

kjb 537

Nov 09 2025

Birmingham airport is no paradise, and the North Aspire lounge is the only Aspire lounge open while the South lounge is being renovated. Granted, I visited on a quiet Sunday morning, but everything was fine. Staff incredibly friendly, food and drink selection decent, kept clean. Could do with more electrical sockets and a redecoration. Only real negative is the lack of toilet facilities inside or even nearby. Good luck finding the toilets, as the airport's signage is terrible

Mark B

Nov 09 2025

FRESH FOOD FRIENDLY STAFF

Sandraandandy94 Almeria5805

Nov 08 2025

Always use this lounge.

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