All.com - Mercure Bedford Centre Hotel

No one answers the phone...for the main hotel or room service...i struggled to booked the hotel cos no one answered. Then when trying order room service for my 93 year old nan after a long journey no one answered ! I had to go all the way to reception to sort then order from the very posh restaurant in my shorts and t shirt (felt very underdressed). Over 2 hours later (10.20 pm) the stinking fish was still in her room !! I had to remove it myself! The ceiling in the toilet mouldy and the shower is so powerful for such an awful shower it fell off the holder and feel on the on me!! The fridge in the room is warmer then the room with air con on....and only one lift works....the ramps were hard work to use with a wheelchair!!

Had 2 meals. Both were not cooked to a good standard, plates were cold and food was also cold.could not finish either. Room was quite reasonable

We arrived at the sad, old, dated and generally unpleasant hotel to a room with a mattress that was defunct. There was a gaping hole in it. We were moved twice and eventually a third time by someone who deemed it appropriate to call me my partners mrs. This hotel is shabby, dated, with revolting decor, the food is utterly undigestible, i couldnt eat my breakfast it was so oily and processed. So sad i spent the money I did. they dont make the beds, the cupoboad door is broken and im afraid the spa will be too outdated and dirty and broken to use and actually enjoy. i give real reviews. If somewhere is good, ill give it a great review. This has been appalling. 4 star? Maybe 2 on a bad day

Lovely hotel externally, nestled on the river bank with gorgeous views over the river. Internally the facades continues, presenting a high 4 star standard, immediately setting the expectation of a pleasant stay. Arriving at reception the facades begins to fade, customer service is clearly a thing of the past and we should probably start lowering our expectations, at least then we wouldn’t feel uninvited into a hotel as a paying guest. When you get to your room after a long day, initially you are greeted by a door that won’t open, but after a few swipes of your card, you’re in! First impression indicates a thoughtfully designed and decorated room, with all the basic amenities one would need for a comfortable nights stay, and you do, that is until you sink to the floor on the lower than low double bed made for one and half people! If you then happen to make the mistake of turning off the lights to go to sleep, don’t worry, the room will be beautifully illuminated with green, yes green light and you’d be forgiven for thinking reception would only be too happy to help, but no, night reception will hang up and the phone and leave you to deal with it - or just have a sleepless night - either way, they don’t care. I mean, in fairness, it is a safety feature, which they can’t actually do anything about, but they know it’s a problem, and failing to mention that at check in is a huge oversight. If you’re not light sensitive or scared of the dark, you’ll be fine I’m sure. After the worst nights sleep possible, you step into another wonderful feature of the hotel, the Pen and Cob restaurant, again, another enchanting facade for breakfast. It’s quicker to say, don’t bother and go next door to MacDonald’s, at least you know what you’re getting, no facades there!! Lastly, don’t bother complaining to reception, they’ve not had any sort of training is customer resolution, and while they will apologise, they will do not much more. It has potential, that is all.

Very disappointing experience. I contacted the hotel directly regarding a parking charge arising from my stay and provided evidence showing that I had legitimate reason to believe the vehicle was authorised to park. Despite explaining the situation clearly and asking for their assistance in resolving an issue that arose from their parking arrangements, I received no response whatsoever. For a hotel that takes customers’ money, the complete lack of communication when a genuine issue is raised is extremely poor customer service. I would strongly recommend anyone staying here to be extremely careful with the hotel’s parking arrangements, as apparently you’re on your own if something goes wrong. I certainly won’t be recommending this hotel.