Regus - Jhumat House

Be careful THEY JUST CHARGED ME $47.22 AND I DIDN'T EVEN KNOW THAT THEY EXISTED. SO I HAVE A DESPUIT FOR THEM CONTACTING GENERAL ATTORNEY OFFICE AND THE FBI AND GETTING MY OWN ATTORNEY TO PUT A STOP TO THIS. I'M DISABLED AND A VULNERABLE ADULT AND THEY ARE TAKING ADVANTAGE OF PEOPLE THAT DONT KEEP TRACK OF THE CREDIT CARDS.. BUT I CHECK MINE EVERY DAY... SO BE AWARE OF YOUR CARDS....

Worst Experience Ever Extremely Disappointing Head Office Management After being a loyal customer for over 10 years at Regus Barking and paying rent without a single delay, I am extremely disappointed with how we have been treated. Over the years, we faced numerous issues in the building. The air conditioning rarely worked properly, the car park was often full of rubbish, and there were mice in the building which even resulted in damage to our vehicle’s ABS system. Despite all of this, we never asked the Barking centre team for any compensation, as they were always helpful and supportive. However, the real issue lies with the back office/head office management. In July 2025, we formally terminated our one office agreement with proper notice. All outstanding dues were cleared as usual. We were informed that our deposit refund was being processed and would be refunded within one month. Three months later, we were told the refund request had been rejected and that we would need to complete a manual refund form. We completed and submitted the form immediately on priority. Then after another month, we were told a new form was required with a signature. There is no direct way to contact the back office no proper email communication, no accountability, and no transparency. The delay and lack of professionalism is completely unacceptable. This review is not about the centre team at Barking they have always tried to help. This is entirely about the head office management, who clearly do not value long term customers. After over a decade of loyalty and prompt payments, this is how customers are treated. They do not even deserve one star for the service being provided. Extremely disappointing experience.

WATCH OUT FOR THE SMALL PRINT WHICH THEY NEVER TELL YOU ABOUT! THEY SEND YOU AN AUTO RENEWEL CONTRACT AND IF YOU IGNORE THIS EMAIL, YOU CONTRACT WILL BE AUTO RENEWED, AND IF YOU GIVE YOUR NOTICE THEY WILL HIT YOU WITH A £300 DECORATION CHARGE, WHICH THEY NEVER MENTION AT SIGN-UP AND WILL COME OUT OF YOUR DEPOSIT! AND THEY KEEP CALLING YOU TO KEEP YOUR TENURE WITH THEM, ABSOLUTE HORRIBLE EXPERIENCE/ NEVER AGAIN!

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> ❌ Regus Withholding My Refund for Over 4 Months – Still No Payment (Account 13146962) I’m the director of Black Horse Care Limited and had an office at Regus Jhumat House, Barking – Office 210. My agreement ended months ago, and to this day, Regus has failed to refund my £2,536.20 deposit. This issue relates to Account Number: 13146962. Timeline of Events: Agreement ended – refund was due within 30 days under Regus’s own policy. After being ignored, I posted a review. Only then did someone contact me and claim the refund was processed on 1 July. No money arrived. Then they admitted the refund failed, and promised it would be reprocessed in their 21 July payment run. It’s now 22nd july 2025 and I still have no refund, no update, and no accountability. 🚩 This is more than poor service — it’s negligent and borderline fraudulent. Regus made false claims about payment status. Failed twice to return funds they contractually owe. Repeated delays and silence unless chased publicly. No urgency from billing or management despite clear breach. I am now preparing to take legal action and file complaints with Trading Standards, FCA, and relevant business watchdogs. ⚠️ WARNING: Avoid Regus. If you value your time, money, or sanity — do not trust them with your deposit. This company has shown me nothing but delay, dishonesty, and poor internal systems. Regus: this is your final chance to resolve this before formal action. Date of experience: July 22, 2025