I would strongly warn anyone considering taking office space with Regus / IWG.
When I joined, the sales rep reassured me that there were no hidden charges. Yet now, at the end of my agreement, I have been hit with a “Restoration/Exit Fee” that was never disclosed upfront. This so-called fee is buried in pages of small print and applied automatically, regardless of the condition of the office. My office has been kept in good order and requires no restoration, yet I have still been invoiced.
To make matters worse, their own House Rules state the fee is £29 per square metre, but the manager quoted me £30 per square metre in writing — inconsistent, misleading, and frankly dishonest. When I asked for a breakdown of how they calculated the charge, I was given vague answers and generic “terms and conditions” responses instead of transparency.
This practice feels like daylight robbery. It is an unethical, exploitative business model that relies on hidden terms rather than honest communication. I feel completely misled and disgusted by the lack of transparency.
If you are thinking about using Regus, be very careful. Read every clause in their contracts (including obscure “House Rules”), because otherwise you may end up paying surprise fees you were never warned about. For a company that presents itself as professional, this behaviour is shocking.
I will be escalating my complaint to the Competition and Markets Authority and Trading Standards for review of unfair contract terms and mis-selling. Customers deserve transparency, not hidden traps.
