Theft in a Hotel Room
A very disappointing experience at a 4-star hotel. We booked a room as a family. We were out during the day and didn't return until the evening. On the third day, my husband left his AirPods in the room without putting them in the safe. After all, you don't expect personal belongings to disappear in a 4-star hotel.
That evening, we discovered that the AirPods were missing. We immediately reported the incident to reception. Using "Find My iPhone," we were able to see their location and informed the hotel. However, we were advised not to contact the police, as they wanted to investigate the matter internally. We were told to regularly forward the location via email.
The following evening, we received a message stating that the hotel "couldn't do anything." By that time, the local police station was already closed.
The hotel knew perfectly well that the housekeeping staff were responsible and offered no assistance whatsoever!
Unfortunately, we cannot recommend this hotel. Our sense of security and the way the incident was handled were very disappointing, especially considering the advertised hotel category.