Frequently Asked Questions

• Can I book a desk or an office by the hour at Hub Customs House? How about for a day or a month?

  At Hub Customs House, Meeting Rooms can be booked by the hour. For those looking for a workspace for an entire day, Meeting Rooms are also available.

• Can I use all the listed amenities no matter which membership I use?

  Most, if not all, amenities are available to you as a member, regardless of the type of membership. Some shared spaces, like the meeting rooms, need to be booked in advance and private offices are only available for those with a subscription. However, all the other areas, like the lounge, kitchen and breakout spaces, are usable by every member. All complimentary services are available and anything ancillary can be purchased or negotiated with Hub Australia.

• Once I’m a member, can I store my belongings there overnight?

  Storage in coworking spaces can be limited, with most of it reserved for members with dedicated desks and private offices. However, you can reach out to the coworking operator using the form on the right side of the page to see what options are currently available.  

• Can I change my membership if my needs or the needs of my team change over time?

  Absolutely. Flexibility is one of the best parts of coworking. Most coworking memberships are month-to-month, so you can quickly adjust your space preferences according to your unique requirements and the size of your team. Whether that means upgrading the space or downsizing it or even completely changing the type of coworking subscription that you use, you always have the option to adjust as you go.

  It may be possible to adjust your membership before current membership ends, but you will have to discuss and negotiate directly with Hub Australia, who is more than happy to help out.

• How should I choose the best workspace for my needs?

  The open desk is the way to go if you’re looking for a flexible workspace in an open environment where you can socialize with other members. Or, choose a dedicated desk if you want a designated space that also allows you to keep in touch with the community.

  A private office works wonders if you or your team need a quiet, secluded space to conduct your work and interact with people in your organization.

  It’s important to understand the different types of coworking arrangements available to you, depending on the type of work that you do and its duration, and whether you’re a solo worker or part of a team.